Frequently asked
questions.

Use our online quote request form on the Contact page. Describe the work you need, provide your postcode, and indicate the urgency. We respond within one business day.

For most jobs, we provide a written estimate at no charge. For larger projects requiring a site visit, we discuss any assessment fee with you before visiting. In most cases, the assessment is included in the service.

We aim to respond to all enquiries within one business day. For jobs that require a site visit, we typically provide the written estimate within 2–3 business days of the visit.

A clear description of the work, your postcode, and an indication of urgency. Photos are helpful for repair work. The more detail you provide, the more accurately we can assess the scope.

For most jobs, yes. We need access to the property and may need to discuss the work with you as it progresses. For landlords and property managers, we can coordinate access with tenants directly.

We use dust sheets and protective coverings as standard and aim to leave the work area in the same condition we found it. For larger jobs, we discuss the programme with you in advance so you know what to expect each day.

We stop and discuss it with you before proceeding. We never carry out additional chargeable work without your agreement. Any variation is documented and agreed in writing before work continues.

Yes. We regularly work in occupied homes and rental properties. We agree access arrangements in advance and aim to minimise disruption to occupants.

For most jobs, payment is due on completion. For larger projects, we may agree staged payments tied to programme milestones. Payment terms are stated in the estimate.

For larger projects where significant materials need to be ordered, we may request a deposit. This is discussed and agreed before work begins and is stated in the estimate.

We accept bank transfer (BACS). Payment details are provided on the invoice.

Yes, unless variations were agreed during the works. Any variations are itemised separately on the invoice with a clear description of what changed and why.

We primarily serve Bishop's Stortford and the surrounding area, including Harlow, Sawbridgeworth, Stansted Mountfitchet, Ware, Hoddesdon, and much of Hertfordshire and west Essex. If you're unsure whether we cover your postcode, please get in touch.

This depends on our current workload. For planned work, we typically have availability within 1–3 weeks. For urgent or emergency work, we prioritise accordingly. Contact us and we'll confirm availability.

For commercial clients where works need to be carried out outside trading hours, we can schedule visits at weekends. This is discussed and agreed as part of the planning process.

You receive a written completion summary recording the works carried out, any observations, and any recommended follow-up actions. This is in addition to the itemised invoice.

Contact us by email and describe the issue. We take workmanship concerns seriously and will respond promptly to investigate.

We stand behind the quality of our workmanship. If a fault arises that is attributable to our installation or repair, we will return to investigate and rectify it. Specific terms are set out in our Terms of Service.